Grow the talent you have. Find the talent you need.

Enterprise Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2016H1B SponsorCompany Site LinkedIn

Location

United States

Posted

69 days ago

Salary

$130K - $200K / year

10 yrs expEnglish

Job Description

• Own a portfolio of 25–30 enterprise accounts with full accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), adoption, and long-term value realization • Serve as the primary owner of the overall customer relationship, outcomes, and commercial success • Manage complex, multi-stakeholder enterprise environments and decision-making structures • Develop and maintain outcome-based success plans aligned to customer business objectives and KPIs • Lead enterprise renewal conversations end-to-end, including timeline management, value articulation, risk resolution, and commercial discussions • Plan and deliver Executive Business Reviews (EBRs) focused on outcomes, ROI, adoption trends, and strategic priorities • Partner with Product to communicate structured customer feedback and influence roadmap prioritization • Collaborate cross-functionally to deliver a cohesive and high-quality enterprise customer experience

Job Requirements

10+ years of experience in Customer Success
5+ years managing enterprise SaaS customers with ARR typically ranging from $50K to $500K+ per account
Demonstrated ownership of enterprise renewals with direct accountability for retention outcomes
Experience managing 25–30 enterprise customers concurrently in a structured, proactive model
Comfort navigating complex buying committees, procurement processes, security reviews, and legal workflows
Willingness and ability to travel approximately 25% for onsite customer engagements and executive meetings
Experience in HR Tech, Recruiting Tech, or Enterprise SaaS strongly preferred

Benefits

Health benefits including medical, dental, vision, life insurance, health savings and flexible spending accounts
Stock Options
Stipends for home office, education, and wellness
Flexible paid time off
Company paid holidays, including Juneteenth and Indigenous People’s Day
Paid parental leave for birthing and non-birthing parents
Retirement plan with company match
In-office perks include transportation & parking subsidies, daily lunch service, snacks & beverages, and wellness room