• Analyze HR, staffing, and operational datasets to identify trends, gaps, and opportunities for optimization in clinical contact center consolidation. • Develop, validate, and maintain data models/reports supporting workforce planning, resource allocation, and attrition forecasting. • Prepare data-driven presentations, dashboards, and reports for project leadership and key stakeholders. • Support scenario modeling and impact analyses to inform transition plans and workforce alignment. • Design and execute analyses to support understanding of current-state vs. future-state staffing needs, leveraging both descriptive and predictive analytics. • Collect, clean, and validate data from multiple sources to ensure data integrity and reliability. • Collaborate with project teams to translate findings into actionable recommendations for staffing, training, and workforce deployment. • Support the design of optimized operating models in partnership with clinical and operational teams, ensuring all business process improvements are grounded in data-based insights.