• Administer Microsoft Intune for device compliance, configuration profiles, applications, and security baselines • Manage user accounts, access, and permissions across identity and authentication platforms • Manage Windows Autopilot provisioning and maintain standardized deployment profiles • Monitor endpoint system performance, backups, patching, and uptime; perform regular maintenance and remediation • Oversee identity and access management tasks in Entra ID, including user/group lifecycle, MFA, and conditional access • Diagnose and troubleshoot endpoint, authentication, and SaaS application issues as part of Tier 1 or 2 support • Support onboarding and offboarding activities: device preparation, Autopilot readiness, and access provisioning • Maintain accurate ticket documentation and contribute to internal knowledge base content • Monitor and maintain the IT functions, security, and efficiency of the cloud systems • Able to support the needs of 130+ remote employees