ITS offers solutions for the management, delivery, and reporting of assessment programs.

Client Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 1998H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

67 days ago

Salary

Not specified

Bachelor DegreeExperience acceptedEnglishSQL

Job Description

• Respond to incoming support calls during scheduled 8-hour shifts between 8:00 AM and 8:00 PM ET, Monday through Friday, with occasional seasonal Saturday shifts from 8:00 AM to 4:30 PM ET. • Provide support for new ITS products, with a focus on remote proctoring and high-stakes examination platforms • Respond to email and chat requests • Support on-call rotation for after-hours calls and escalations as needed • Handle ad hoc projects and tasks including maintaining our internal knowledge base • Review of ITS applications, review of HTML & SQL and evaluate technical issues

Job Requirements

Flexible availability for morning/afternoon shifts including a seasonal Saturday schedule
Bachelor’s degree or equivalent experience in an IT environment w/ course work in database related fields
General knowledge of Windows, Mac, and mobile operating systems
General knowledge of web browsers
General knowledge of network technologies
SQL & HTML experience a plus
Knowledge of the testing industry a plus
Strong troubleshooting & analytical skills
Strong customer service skills
Ability to multi-task
Excellent interpersonal and communication skills
Strong leadership skills a plus