Empowering scientists & clinicians by providing high-quality reagents, analytical instruments, & precision diagnostics.

Field Service Engineer

Field EngineerField EngineerFull TimeRemoteTeam 1,001-5,000Since 1981H1B No SponsorCompany Site LinkedIn

Location

California

Posted

66 days ago

Salary

$73.1K - $120.2K / year

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

• Deliver onsite customer facing and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment • Maintain daily communications with customers to ensure resolution and proper follow-up • Ability to prepare samples for instrument testing as required • Completion of service protocols, meeting GMP documentation requirements • Manage and schedule customer appointments until completion • Creation of detailed technical paperwork and support documents • Timely submission of service reports to clients • Accurate data entry into CRM software, monthly expenses, and mileage logs • Management of personal inventory for successful repairs, field support and cost management • Work collaboratively to support the sales team with pre and post sales inquiries and tasks • Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues

Job Requirements

Bachelor’s degree in an engineering/science field and 3 years’ field service experience in life science, biotech or medical industry OR minimum of 5 years’ field service experience in life science, biotech or medical industry
Strong computer skills (Windows, Microsoft Office including Outlook and Salesforce)
Ability to travel as necessary – estimated up to 50%
Strong brand ambassador with professional demeanor
Excellent written and verbal communication skills
Excellent attention to detail, analytical problem solving, time management and interpersonal skills
Resourceful, with the ability to work independently, adapt to frequent changes
Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic and/or electronic equipment
Basic laboratory skills, including experience in BSL2 and BSL3 labs
Valid driver’s license, good driving record and passport is required