• Lead and support the technical integration of new and existing clients, including project planning, integration, configuration, User Acceptance Testing (UAT), go-live, and post-launch activities • Manage customer environments end-to-end, handling setup, validation, and ongoing troubleshooting of connectivity, configuration, and data integration issues • Act as the primary point of contact for all technical project communications, providing regular updates to internal stakeholders and client IT teams or leadership • Guide clients and technical teams through FHIR integrations and clinical data mapping, offering hands-on support beyond documentation and leading weekly technical review calls • Foster strong relationships with clients and users to drive adoption, promote advocacy, and ensure the product’s value is communicated across stakeholders • Maintain deep product expertise to support user training, answer technical questions, and recommend tailored solutions that meet client needs • Continuously identify and improve gaps in integration and implementation processes, contributing to the development of scalable, repeatable best practices • Support cross-functional initiatives and step into non-standard responsibilities as needed to ensure project and team success — from issue triage to ad-hoc team collaboration