• Guide Enterprise Post-Sales team in critical customer journey phases • Lead a team in forecasting accuracy and resource loading • Act as the 'Air Traffic Controller' for assignments • Partner closely with Sales leadership for pipeline collaboration • Balance team workload for utilization management • Maintain granular understanding of the team’s portfolio • Detect early warning signs of customer sentiment or project slippage • Build a team capable of solving their own functional problems • Enforce adherence to implementation playbooks and SOPs • Own forecasting model for Activations and Transitions • Monitor time-to-value metrics and shorten implementation cycle