• Lead the entire HLS Qualitative delivery function with a strategic and enterprise-wide mindset. • Serve as the Delivery Lead, ensuring consistent, high-quality execution across all client engagements. • Inspire the team to perform in such a way that makes Escalent group attractive to clients, garnering project renewals / expansions and helping us grow our revenue. • Serve as an example to team members that everyone plays a role in business development. • Ensure team members adapt working styles to quickly evolving scenarios at our clients. • Develop and mentor team members, fostering a culture of accountability, innovation, and continuous improvement. • Structure the qualitative team for optimal delivery and efficiency, create efficient solutions to track and execute resourcing / staffing, and maximize billable time of team members through creative staffing arrangements. • Identify and resolve project and/or team challenges, implementing scalable solutions that drive team/business performance. • Maintain a strong client presence, dedicating no less than 40% of time to direct client work. • Create and encourage the team to create new and innovative solutions that differentiate Escalent. • Partner with the BD team on how to best communicate our team skills and experience to clients. • Operate with a company-wide lens, balancing functional excellence with strategic priorities and cross-functional collaboration. • Foster a culture of partnership with other functions (e.g., quantitative, secondary, communities) that provide a seamless experience to clients. • Collaborate closely with the EVP to align delivery strategies with the sector and overall business objectives such as revenue, profitability, and net revenue targets.