Oncology-focused mental health support to improve patient outcomes and enhance practice efficiency.

Director of Partner Success

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 11-50Since 2025H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

74 days ago

Salary

$145K - $175K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

• Own and manage ongoing relationships with oncology practice partners, ensuring clear, consistent communication between key stakeholders on both teams • Monitor and report on partnership performance metrics, providing actionable insights to partner practices and internal leadership • Plan, organize, and lead quarterly JOC meetings with practice partners • Collaborate cross-functionally to integrate and align operational workflows between our organization and partner practices • Continuously evaluate and optimize workflows to improve efficiency, performance outcomes, and overall partner experience, including adapting to new software releases or operational updates • Support launch and implementation of new practice partnerships • Perform other duties as assigned

Job Requirements

7-10 years of experience in healthcare operations, customer success, or partner management roles.
Particular experience managing successful operational partnerships and maintaining strong relationships with stakeholders across organizations.
Strong organizational skills with exceptional attention to detail, and the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders.
A strong problem-solving mindset, with sound judgment and the ability to navigate complex operational challenges
Comfort operating in a fast-paced, early-stage environment, with adaptability to ambiguity and ongoing change