• Lead implementations from kickoff to go-live across single rooftops and groups. • Ensure dealerships actually use Flai daily and see measurable impact. • Build strong relationships with decision makers and day-to-day champions. • Create accountability around actions, metrics, and next steps. • Triage issues fast, coordinate with product/engineering, communicate clearly. • Create repeatable playbooks for onboarding, training, renewals, expansion, and support handoffs.