• Take ownership of allocated research site partnerships within the franchise model. • Implement full cycle franchise methodology from sign off to continual partnership excellence. • Build and maintain strong relationships with site leadership, sponsors, and internal teams. • Identify new franchise opportunities and assess feasibility for integration. • Manage budgets and financial performance for assigned sites; negotiate agreements. • Serve as the primary escalation point for site-based operational issues within CiviaOne franchises. • Implement process and pathways to ensure the most efficient use of space and resource. • Develop CiviaOne as the SME and lead all related industry recognition. • Ensure adherence to ICH-GCP, local regulations, and contractual obligations. • Prepare sites for audits and inspections, lead corrective and preventive actions. • Create, contribute and where applicable own the development and implementation of CiviaOne performance. • Monitor franchise sites performance against franchise KPIs and contractual deliverables. • Line manage embedded team members at franchise sites.