• Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion. • Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap. • Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption. • Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure. • Make critical technology decisions and influence the long-term direction of the communications platform. • Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale. • Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact. • Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing. • Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability. • Ability to coach and mentor junior product managers.