Granicus

Empowering a Modern Digital Government.

Experience Partner

Affiliate ManagerAffiliate MarketingFull TimeRemoteMid LevelTeam 501-1,000Since 1999H1B SponsorCompany Site LinkedIn

Location

United States

Posted

78 days ago

Salary

Not specified

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

• Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR • Participate in pre-sales discovery sessions and contribute to solution design and proposal development • Lead implementation planning and onboarding coordination, ensuring alignment with client goals • Conduct semi-customized program reviews and provide strategic recommendations • Identify upsell and cross-sell opportunities and collaborate with sales and product teams • Serve as the primary point of contact throughout the client lifecycle • Maintain accurate records of client interactions, milestones, and engagement metrics • Collaborate with internal teams to ensure timely delivery and client satisfaction

Job Requirements

Bachelor’s degree in Business, Public Administration, Communications, or related field
2–4 years of experience in consulting, customer success, or account management
Experience with SaaS platforms and digital tools preferred
Understanding of customer success principles and SaaS business models
Familiarity with digital transformation in the public sector
Knowledge of project management and implementation best practices
Strong analytical and communication skills
Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms
Ability to manage multiple client relationships and competing priorities
Ability to work independently and proactively solve problems
Ability to build trust and credibility with clients and internal stakeholders
Ability to translate client needs into actionable strategies and solutions

Benefits

Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more