• Own the end-to-end customer journey for key provider accounts, facilitating a smooth onboarding process, driving product adoption, and serving as their main point of contact. • Lead strategic customer engagements, including quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value. • Drive the successful integration of our technology tools into customer workflows through effective education and practice transformation support. • Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management. • Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams to deliver insights that optimize provider performance and success. • Partner with our CS Operations and Growth teams to secure contract renewals and drive account expansion. • Develop compelling, data-backed narratives with the Customer Marketing team to effectively communicate business updates and establish Pearl’s value.