Lead Collections Specialist

CollectionsCollectionsFull TimeRemoteTeam 10,001+Since 1889H1B SponsorCompany SiteLinkedIn

Location

North Carolina + 1 moreAll locations: North Carolina, South Carolina

Posted

31 days ago

Salary

$26 - $35 / hour

High School5 yrs expEnglishOracle

Job Description

• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. • Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies. • Regarded as subject matter expert within department. • Manages a wide range of difficult calls and situations. • Gathers collections data for data reporting to management. • Prepares, analyzes, and presents metrics/updates to management.

Job Requirements

  • High School diploma or equivalent
  • Some college preferred
  • Typically requires 5+ years of directly related experience
  • Demonstrated leadership experience
  • Excellent knowledge of billing procedures, collections techniques, and accounts receivable
  • Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
  • Knowledge of mainframe system Oracle or other operating systems

Benefits

  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan

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