• Host webinar training sessions joined by multiple customer stakeholders • Serve as your customer’s main point of contact for a 60-90-day period • Manage the overall implementation project to ensure on-time delivery • Provide consultancy to both new and existing customers on best practices in using our software • Respond promptly to inbound phone calls and emails • Identify and escalate priority issues • Manage ~20-30+ customer projects simultaneously • Become a product specialist to others within the organization • Be a solution provider!