• Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships. • Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction. • Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics. • Develop effective improvement plans for practices that are not meeting performance goals. • Improve the rate of active participation among all contracted practices, at the individual provider level. • Contribute to the achievement of 99%+ provider retention year-over-year. • Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers’ questions and concerns are addressed in a timely manner. • Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters. • Leverage technology, and best practices, to deliver provider-centric service. • Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve “win-win” results for practices, clients and Vatica. • Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints. • Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate). • Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs. • Support interdepartmental projects. • Contributes to, and executes, all responsibilities assigned to this role.