• Use independent judgement and discretion to implement AbsenceResources accounts that are newly transitioned from the sales team • Establish and build strong working relationships between ComPsych team members and AbsenceResources team members • Act as the direct liaison between Human Resources professionals and AbsenceResources during the implementation process • Demonstrate a thorough understanding of the assigned accounts' absence policies and related benefits • Conduct external training to provide information and guidance on leave of absence compliance to the customer during the implementation process • Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services • Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services • Perform other duties as assigned