• Responsible for executing remote implementation activities, encompassing both on-premise customer systems and cloud-based systems. • Conducts technical reviews of project designs and coordinates as required with technical implementation and engineering teams. • Collaborates with internal cross-functional teams to ensure the satisfaction of project technical requirements. • Leads remote field-testing activities necessary for customer projects and/or new product introductions. • Develops a comprehensive understanding of and articulately communicates Miovision’s product and technology portfolio to customers. • Develops and delivers customized solutions to fulfill customer requirements. • Prepares technical documentation for internal integration and/or product customization requests. • Provides internal and customer-facing technical training as needed. • Identifies, documents, and promotes efficiency and automation enhancements in collaboration with engineering and product management. • Translates technical requirements from the customer to Miovision’s product development team to implement or enhance appropriate solutions. • Provides escalated technical support, and customer service as necessary. • Performs other related duties as assigned.