• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. • Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs. • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations. • Form working relationships with all partners. • Support the leadership team by identifying issues through established escalation pathways. • Monitor and track the health of all assigned work-in-progress issues. • Escalate and resolve issues to ensure appropriate turnaround times. • Participate in process improvement projects. • Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI). • Other duties as assigned.