• Champion the FM Soft Services framework (policies, governance, standards, systems, processes) to optimize high-quality FM soft services across all J&J Facilities, ensuring global consistency through collaboration with enabling functions, business and global peers. • Ensure alignment of standards policies and procedures relating to self-services. • Develop and implement comprehensive soft services strategies across regions. • Ensure strategies are aligned with organizational standards regional needs and regulatory requirements. • Ensure policies and standards remain aligned with evolving regulations, organizational needs, and industry best practices. • Support the FM organization to successfully implement standards, conduct audits, and resolve non-conformance issues. • Oversee the implementation of FM standards and policies across all regions. • Maintain the Workplace playbook, outlining essential policies and best practices. • Champion E&PS FM Soft Services strategic initiatives, ensuring alignment with the business and enabling partners aligned with operational goals and long-term vision. • Lead and support regional FM projects related to soft services from planning through execution and surely timely delivery and quality standards. • Collaborate with regional teams to optimize service delivery, drive operational efficiency and improve the overall employee and customer experience. • Provide fiduciary oversight of operating and capital budgets, ensuring financial stewardship and performance accountability. • Drive integration and alignment across global functions, regional FM roles, and outsourced providers to enable seamless service delivery and strategic execution. • Cultivate and sustain strategic partnerships between FM ops, Business, and enabling functions (EHS, Global Security, Service providers and others) to align facilities strategy with business objectives and operational priorities. • Own vendor relationships, ensuring performance, issue resolution. Aligned with business priorities. • Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives. • Global contract trend analysis to identify common themes across regions. • Analysis of contract changes made within regional MSAs to understand changes being requested and drivers. • Monitor overall IFM Soft Services global performance. • Ensure robust business continuity and infrastructure management standards and processes are in place tested and aligned with enterprise risk frameworks and monitor delivery. • Monitor service performance metric conduct regular reviews and implement continuous improvement initiatives. • Driving innovation in self-service offerings to enhance quality safety and sustainability. • Own the integrity of FM Soft Services FM data, ensuring accuracy to support global performance metrics, reporting, and strategic decision-making. • Act as the senior stakeholder and SME, providing strategic insight and representation on all Workplace Services activities at senior levels. • Act as the primary owner for managing organizational change requests impacting Workplace Services, ensuring stakeholder engagement and smooth transitions. • Maintain accountability for the integrity, consistency, and compliance of all Workplace Services policies, standards, and process documentation. • Within a global context, develop standards and policies for FM regional implementation, including site classification, SSP, KPIs and service standards. • Collaborate with Enabling Functions including Global Security and EH&S to align FM Standards. • Lead the deployment of FM and E&PS strategies, translating global initiatives into actionable regional plans with measurable outcomes. • Maintain the Workplace playbook, outlining essential policies and best practices. • Collaborate with Service Partners in the identification and deployment of efficiency, risk and cost reduction initiatives. • Global contract trend analysis to identify common themes across regions. • Analysis of contract changes made within regional MSAs to understand changes being requested and drivers. • Monitor overall IFM Soft Services global performance. • This role is responsible for developing globally standardized and consistent FM services within a region.