Pearson VUE
The potential of every professional. The promise of every industry.
Lead, Customer Success
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 1994H1B No SponsorCompany SiteLinkedIn
Location
Maryland
Posted
33 days ago
Salary
$150K - $165K / year
Bachelor DegreeEnglish
Job Description
• Cultivate and maintain customer relationships to expand and enhance account performance.
• Develop tailored strategic account plans
• Conduct needs assessments to understand each account’s specific goals
• Lead conflict resolution efforts and problem-solving across projects and teams
• Negotiate contracts with clients
Job Requirements
- Acts with a strong customer mindset and is a visible advocate for the customer
- A strong track record of delivering against budgets and commitments
- A great communicator who engages teams and stakeholders
- Creates strong morale and inclusive spirit within the team
- Proactively addresses team performance and communication challenges
- Can be relied on to complete tasks timely and well
Benefits
- Pearson’s annual incentive program
- Information on benefits can be found here.
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