• Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles. • Develop and promote conversation design best practice standards, reusable interactional patterns, and processes. • Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI. • Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc. • Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience. • Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction. • Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI. • Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.