• Serve as key point-of-contact for patients through their treatment and recovery process. • Deliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise. • Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided. • Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app. • Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care. • Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support. • All other duties as assigned.