• Partner with the Director of Enterprise Incident Response to implement and maintain an effective incident response program • Lead the research, management, and resolution of privacy issues presented to the Privacy Office • Design and deliver privacy compliance training programs • Prepare and issue required notifications to clients, business partners, and government regulators in accordance with applicable laws • Monitor the performance of the incident response program while taking appropriate steps to improve its effectiveness • Act as an advisor to the business in all aspects of incident response • Collaborate with other departments including the legal team, to direct compliance issues to appropriate existing channels for investigation and resolution • Respond to cybersecurity and privacy incidents, complaints received from customers, third parties, regulators and areas of the business • Assist with the investigation of such incidents in a consistent, uniform manner • Manage a team of Sr. Analysts responsible for handling day-to-day and large privacy incidents • Collaborate with Privacy Legal and Compliance Operations, IT, Cigna Information Protection, and Enterprise Risk Management • Lead key client relationships to ensure all contractual and costly performance guarantees are met.