• Manages an assigned case load of low to moderate Homeowners Liability, specifically Renters and Condo, with a typical exposure of up to $20,000 involving non-litigated matters from the investigation of the claim through the resolution. • Interacts with policy holders, claimants, plaintiff attorneys, coverage & defense counsel, and other third parties throughout the claims management process. • Establishes action plan based on case facts, best practices, protocols, regulatory issues, and state laws. • Maintains current knowledge of court decisions which may impact the claim on principles or practices. • Plans and conducts investigations of claims to confirm coverage and to determine negligence, liability, compensability, and damages. • Assesses policy coverages and notifies insured of any issues; determines and establishes reserve requirements for both indemnity and expense on a regular basis and makes recommendations to set reserves at appropriate level for claims outside of authority level.