The platform for structured content.

Senior Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2017H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

32 days ago

Salary

Not specified

4 yrs expEnglishJava ScriptNext.jsType Script

Job Description

• Work closely with our Enterprise customers to resolve technical issues and answer questions • Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues • Develop standard solutions, author self-serve resources, and improve documentation where needed • Be the customer’s voice and use people's feedback to help improve our product • Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities • Build and maintain support infrastructure, tooling, and workflows • Take part in Sanity’s developer community rotation and help answer questions • Liaise between customers and internal teams during incidents and escalations • Continuously research best practices and learn existing and upcoming features of Sanity's content platform

Job Requirements

4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js
Experience debugging complex technical issues with other developers and end-users
Exceptional communication and organizational skills
Passion for helping others be successful and fulfill their potential
Demonstrated capacity to quickly learn new concepts and technologies
Self-starter who takes initiative and is energized when there is no obvious solution

Benefits

A highly-skilled, inspiring, and supportive team
Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
A global, multi-culturally diverse group of colleagues and customers
Comprehensive health plans and perks
A healthy work-life balance that accommodates individual and family needs
Competitive salary and stock options program