Bringing a fast, reliable internet service to homes and businesses across rural and suburban America.

Operations Analyst

OperationsOperationsFull TimeRemoteTeam 1,001-5,000Since 2022H1B No SponsorCompany Site LinkedIn

Location

North Carolina

Posted

28 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Tracking and reporting roadblocks faced by the TSC, ensuring timely resolution • Serving as a Subject Matter Expert (SME) for programming and facility assignments to support field technicians and IBP with escalations • Communicating process changes across the TSC to ensure understanding and compliance • Collaborating with cross-functional teams to identify issues, propose solutions, and engage Process and Platform Support personnel when needed • Managing escalations into the TSC, follow through to resolution, and highlight potential fixes • Representing TSC on project calls and ensuring team awareness of upcoming changes • Partnering with reporting teams to maintain accurate and actionable TSC metrics

Job Requirements

Bachelor’s degree or equivalent experience, plus 5+ years of related experience
Strong proficiency in Office 365 (PowerPoint, Excel)
Extensive experience with programming and facility assignment for fiber and copper facilities in a telco environment
Strong analytical skills with the ability to identify performance drivers and trends
Proven ability to work effectively under tight deadlines and firm schedules
Excellent verbal and written communication skills
Familiarity with analytics tools and reporting platforms such as BOSS OM, Optius, Power BI