• Lead vendors through the end-to-end onboarding process, from intake through go-live. • Collect, review, and validate vendor documentation, rate schedules, and contract terms. • Configure vendor profiles, pay formulas, labor and equipment rates, and compliance attributes in Track/myTrack. • Interpret contract language related to rates, overtime, reimbursements, and billing rules to ensure accurate system setup. • Perform data validation and testing to confirm vendors are transaction-ready prior to activation. • Provide onboarding guidance and system training to vendors and client stakeholders. • Respond to vendor and client questions related to onboarding, configuration, and early system use. • Communicate onboarding status, risks, and dependencies to internal teams. • Partner with Implementation, Operations, Support, and Technology teams to resolve issues and support go-live readiness. • Contribute to process documentation and continuous improvement initiatives. • Facilitate and ensure compliance of Track/myTrack daily settlement process via computer-based software. • Utilize Track/myTrack reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections. • Assign schedules and pay formulas within Track/myTrack for proper calculations of net billable hours. • Manage daily business process within Track/myTrack to confirm settlement of charges within client’s ERP. • Provide training to Supervisors and Vendors during onboarding and general maintenance. • Manage user accounts/profiles and report filters, and other ad hoc administrative requests. • Manage labor, equipment, and material rates to guarantee up-to-date contractual compliance. • Provide support for all Track/myTrack Platform issues that hinder operation of daily settlement process.