• Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment • Provide Remote Technical Support to assigned Top customers • Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system • Complete Corrective Action Reports for all Warranty issues • Conduct formal and informal training classes • Complete accurate service reports/service tickets after customer visits in a timely manner • Responsible for auditing, documenting and updating customer installed base line survey information for our database • Report any customer complaints about our equipment performance to assigned Field Service Supervisor • Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering • Upsell customers on aftermarket parts or services (eg TrueBlue PM Program) • Participate in ongoing training of our products