• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems • Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training or general technical counseling • Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training • Interface with Application Specialist and Account Coordinator to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects • Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommends best solution to improve customer operations • Prepare and promptly submit all administrative and technical reports as requested to Regional Manager and advises of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Application Specialist • Responsible for auditing, documenting and updating customer installed base line survey information in our database • Keep abreast and advise Regional Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications • Follow documented policies and procedures • Meet or exceed yearly assigned sales budget in coordination with Application Specialist (sales) territory representative • Perform other duties as assigned