• Become a power user of Bitsight products, capabilities and services • Onboard customers: Lead onboarding plans, ensuring a smooth deployment and rapid time-to-value • Engage professionally with users of free and paid access, creating relationships and generating CSQLs • Aide customers and partners in their efforts to deploy and operationalize the Bitsight platform and APIs • Build relationships: Build rapport with key stakeholders, from IT security practitioners to CISOs, based on their goals and challenges • Mitigate churn: Address concerns, issues, and assist renewals helping customers achieve value outcomes • Collaborate internally via Voice of Customer: Partner with other customer facing, and internal teams to advocate for customers and drive improvements • Consistently document notes, risks, and successes for customers and internal audiences • Give recommendations and provide updates on the status of active items to all stakeholders • Respond to all communication in a timely and professional manner • Perform research, develop skills and take initiative in ways that improve team best practices