• Primary point of contact for designated accounts, serving as an advocate for customer needs to drive success • Support our customers and partners in their efforts to successfully use and operationalize Bitsight platforms • Perform customer on-boarding, health checks, conduct business reviews, and proactively alert customers of any impending issues • Collaborate with Product Management for product enhancement requests • Develop materials and presentations for C-Suite executives for business reviews • Drive internal process improvement initiatives • Implement risk mitigation plans jointly with the Sales Account Manager • Win as One: Strong alignment with sales and other members of the account team • Customer Focus: Do whatever it takes to delight the customer and leave no doubt on every interaction • Celebrate Successes: Use your relationships to uncover expansion opportunities