• Managing an extensive portfolio of cases and serves as the primary point of contact for attorney clients and medical experts involved in these matters • Coordinating all events related to the case portfolio and includes direct interaction with the experts, their staff, and our clients • Maintaining regular communication with clients and engaged experts, delivering high-touch service and keeping them updated on the case status • Collaborating with attorneys, paralegals, legal assistants, and insurance professionals to assist with the delivery of initial case materials and additional records throughout the case • Managing ongoing medical expert commitments throughout the legal progression of cases • Educating the expert as to roles and responsibilities in an engagement with IMS • Coordinating with the client and expert to schedule medical exams, depositions, and trial appearances as well as meet all deadlines • Serving as the liaison for over 300 active cases, responding to questions, requests, needs, and updates • Working together with the sales team to act as a point of contact for new and current clients • Serving as the single point of contact for all expert inquiries and dispute coordination and resolution • Continuously working to improve all aspects of an expert’s engagement • Performing other duties as assigned