• 40% of the time will be dedicated to providing TOC patient care. • Provide excellent care to patients in the 30-day post discharge period, identifying and filling gaps in care, escalating symptomatic patients through appropriate pathways while managing as indicated, and reducing preventable readmissions. • 60% of the time will be dedicated to serving as APP manager and part of the TOC leadership team. • Oversight and accountability for the clinical performance of the APP organization in the TOC program. • Performance management of front line TOC APPs to ensure the team is meeting required targets. • Develop, track, and manage clinical and operational KPIs for the TOC APPs. • Identify areas for improvement and implement strategies to achieve targeted metrics. • Manage, empower, inspire, and align the ever-growing team of TOC APPs, to include bi-weekly one on one meetings with each direct report. • Collaborate closely with program medical director and APP managers to enhance team processes and workflows within the APP team and across TOC roles. • Assist with recruitment strategy, hiring, and onboarding of new TOC APPs. • Develop clinical processes and policies for the program. • Schedule oversight to include management of time off and requests associated with time off, monitoring daily, weekly, and monthly schedule density, and all schedule changes impacting patients scheduling.