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Account Manager

Account ManagerSalesFull TimeRemoteTeam 11-50Since 2023H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

74 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Serve as the main point of contact for a portfolio of clients, ensuring a high level of satisfaction and responsiveness. • Understand client needs and translate them into actionable plans for the delivery and support teams. • Monitor active placements and project delivery, ensuring alignment with client expectations. • Identify opportunities to upsell or expand services within existing accounts. • Assist with onboarding new clients and building strong initial relationships. • Track and report on client metrics, satisfaction, and retention. • Contribute to improving account management systems and processes.

Job Requirements

3+ years in account management, client success, or business development roles—experience in a professional services environment strongly preferred.
Background working in or with a law firm or similar structured organization is a plus.
Strong interpersonal and communication skills with a client-first mindset.
Proven ability to manage multiple client accounts and projects simultaneously.
Experience working in remote environments with distributed teams.
Tech-savvy with experience using CRM tools, project management platforms, and productivity software (e.g. HubSpot, Trello, Slack, etc.).
Highly organized, detail-oriented, and proactive.