• Receive and process incoming client requests for interpretation and translation services • Assign qualified language professionals based on client requirements, including language, specialization, and availability • Monitor ongoing tasks to ensure timely delivery and maintain service quality • Maintain clear, consistent, and professional communication with clients and interpreters/translators throughout the service lifecycle • Guide new clients through onboarding, including setup and clarification of service expectations • Provide responsive support, address client concerns, and troubleshoot service-related issues effectively • Exercise independent discretion regarding the prioritization of projects, resource allocation, and resolution of escalated client concerns • Maintain and update an internal database of language professionals, ensuring accuracy regarding certifications, qualifications, and availability • Identify language service coverage gaps and support recruitment efforts to address these needs • Track service performance metrics to ensure alignment with standards and identify opportunities for improvement • Implement feedback mechanisms to enhance client satisfaction and support continuous improvement initiatives • Build and maintain relationships with clients, including site visits for consultations, presentations, and client relationship management • Represent the company at industry events, conferences, and networking opportunities • Promote language services to clients and identify upselling opportunities where applicable