• Own the relationship with Nevis’ actual daily users, from onboarding to power-user award. • Build processes and tools to monitor and drive engagement with our products. • Research all the possible ways in which Nevis works and does not work for our customers. • Document and introduce new products and features to customers. • Collect, structure and deliver insightful product feedback to stakeholders. • Provide relevant insights to help founders and team prioritize at all levels.