• Drive engagement along the Hack The Box journey with public sector clients. • Execute outcomes from success criteria for the world’s largest enterprises, universities and governmental organizations. • Build and nurture relationships of trust with Exec / senior stakeholders and HTB power users / admins. • Analyze usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau). • Timely address customer inquiries. • Proactively identify and address risks to customer satisfaction. • Coordinate with internal teams to resolve customer issues effectively and ensure seamless customer experiences. • Schedule and conduct regular check-in meetings with customers. • Maintain accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc). • Gather actionable feedback from customers for product improvement. • Communicate the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. • Identify and capitalize on opportunities for upselling and cross-selling.