Pet Media Group (PMG)

Europe’s largest pet marketplaces.

Growth & Partner Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

85 days ago

Salary

Not specified

Seniority

Senior

English

Job Description

• As the Growth & Partner Success Manager you will play a pivotal role in expanding and optimizing breeder engagement within our marketplace. • You will develop high-impact strategies to improve breeder retention, streamline customer success operations, and drive community engagement. • You will design outreach and marketing campaigns, manage and mentor a customer specialist team, and iterate based on data-driven insights to maximize growth and retention.

Job Requirements

Proven experience in customer engagement, grass-roots marketing/partnerships, or community management within a marketplace or startup.
Strong team leadership and operational expertise, including experiencing supporting a customer support or customer success team.
Ability to develop and refine talk tracks, training materials, and outreach strategies to improve team performance.
Proficiency with Customer.io (or similar email marketing/CRM tools) to create and manage marketing campaigns.
Excellent verbal and written communication skills, comfortable with direct phone outreach and relationship-building.
Data-driven mindset—able to analyze engagement metrics and optimize strategies based on insights.

Benefits

Opportunity to directly impact strategy to help more than 10 million people each month to find the animal of their dreams.
Flexible working hours 🕐 At PMG we are confident in each others’ ability to be masters of their own time while producing a great output.
Work in the center of Stockholm, close to great restaurants, parks and shops.
Be part of an ambitious, high-performing team with people from diverse backgrounds.
Strong backing by some of Europe’s leading investors (e.g. Verdane and Otiva) who are early investors in leading companies such as Klarna, NA-KD, Apotea and Desenio.