• Serve as the primary point of contact for assigned corporate accounts, ensuring successful onboarding, implementation, and ongoing engagement. • Develop and execute account-level strategies that drive retention, expansion, and value realization across multiple contracts, projects, and stakeholder groups. • Take full ownership and accountability of account retention targets, customer solution delivery, and P&L management. • Ensure high levels of customer satisfaction by ensuring successful implementation and service delivery, achieving high account retention levels, and ensuring each account remains a positive reference. • Develop a deep understanding of the competitive landscape and emerging industry trends to retain and grow accounts. • Partner cross-functionally with Sales, Delivery, Product, and IS leadership to influence account strategy, product direction, and resource prioritization. • Proactively identify growth opportunities, renewal risks, and strategic initiatives to strengthen customer engagement and expand account value. • Act as an escalation point for customer issues, balancing advocacy with company objectives. • Collaborate with leadership to define and refine processes, templates, and best practices for the Customer Success organization. • Lead and manage team members with metrics, KPIs, and goal-setting to support a culture of performance and accountability. • Identify and advocate product improvements based on Customers’ needs and industry trends.