A browser-based identity security platform that hardens your identity attack surface and prevents account takeover.

Head of Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

80 days ago

Salary

$200K - $220K / year

Bachelor DegreeExperience acceptedEnglish

Job Description

• Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities. • Design and implement a risk-scoring system to proactively identify and save at-risk accounts. • Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap. • Develop the long-term vision for the department, determining exactly when and how to scale headcount versus optimizing existing resources and leveraging AI. • Navigate enterprise customer organizations to build relationships at the highest levels, ensuring Push remains a strategic priority.

Job Requirements

You have previously built or led a CS function through the specific scaling pains of a high-growth startup.
Proven track record of owning net retention and renewals without losing the "trusted advisor" relationship with the customer.
You have a personal toolstack and a proven framework for managing complex projects and customer risk.
Ability to influence internal teams and command the respect of external executive stakeholders.
You can demonstrate a clear philosophy on what makes a CS function successful and how to prioritize as a department of 1 initially.
Strong project management skills with the ability to navigate cross-functional friction and drive internal alignment.
Bonus:* *you’ve worked under an incredible CS leader in the past and know what “great” looks like.