• Manage last-mile delivery operations for both B2B and DTC orders • Support clients with daily questions related to delivery performance and service levels • Identify gaps in communication and operational visibility, reporting insights to the team • Resolve client tickets within agreed SLAs • Analyze Power BI reports and other systems to respond to client inquiries • Interact with logistics partners, including warehouses, carriers, systems, and freight forwarders, to ensure accurate and timely solutions