• Analyze, design, implement, and maintain moderately complex Epic Ambulatory systems to improve clinical care and patient management. • Support and document system testing and outcomes. • Develop technical solutions using standard lifecycle processes, procedures, and documentation. • Collaborate on scheduling training and build environments to ensure usability and support end-user education. • Independently develop Epic educational content and training materials. • Recommend and participate in process improvements for education, content tracking, review, and revision. • Drive the use of diverse learning methods to meet adult learning needs and clinical system education requirements. • Take ownership of tasks with urgency and drive them to completion. • Proactively identify what needs to be done and take initiative. • Communicate issues and roadblocks to supervisor. • Identify appropriate resources for small to medium projects. • Collaborate with cross-functional teams and support project communications. • Participate in design and leadership meetings for Epic Ambulatory applications. • Consult with end users to ensure Epic applications and training align with patient care delivery processes. • Network with internal and external experts to adopt best practices. • Promote the use of industry tools to enhance efficiency and learning innovation. • Stay current through Epic vendor training and other educational opportunities. • Conduct and participate in instructional sessions. • Apply knowledge to improve skills and performance. • Develop and maintain positive internal and external relationships. • Motivate others, encourage teamwork, and foster a positive environment. • Prepare and deliver oral and written presentations. • Support or lead design, development, and implementation of new or enhanced Epic Ambulatory application requests. • Manage project plans and documentation for moderately complex projects. • Define project scope and coordinate necessary resources. • Prioritize, organize, and complete assigned tasks and documentation. • Facilitate communication between internal and external stakeholders. • Ensure proper integration by working with cross-functional teams. • Collaborate with end users to develop and validate requirements for Epic system solutions. • Build collaborative relationships with customer groups and stakeholders. • Demonstrate advanced troubleshooting and problem-solving skills. • Monitor Service Level Agreements and ensure customer-centered support. • Provide end-user support through training and creation of advanced Epic educational materials. • Promote adoption of change management policies and procedures. • Interact with staff across the Medical Center in a professional, collaborative manner. • Model outstanding customer service behaviors and maintain CCHMC CARES standards (Courteous, Attentive, Respectful, Enthusiastic, Safe).