• Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols. • Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards. • Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.) • Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. • Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured). • Audits insurance applications for accuracy and enters new insured on computerized system. • Audits new business pending files by date, following up with carriers if policy is not received timely.