Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.

Tech Support & Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1994H1B No SponsorCompany Site LinkedIn

Location

Alabama + 5 more

Posted

32 days ago

Salary

$16 / hour

High School1 yr expExperience acceptedEnglish

Job Description

• Handle vehicle-related inquiries, provide technical support, and resolve customer issues with exceptional care. • Manage a High Volume of Cases: Handle inbound calls and outbound follow-ups to resolving concerns, from troubleshooting Kia Connect and mobile app integration to navigating warranty coverage, repair assistance, and service campaigns. • Be the Customer’s Voice: Serve as the bridge between customers, dealerships, Kia, and any third party vendors, ensuring smooth communication and empathetic solutions. • De-escalate and Resolve: Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions. • Provide Technical Guidance: Help customers troubleshoot vehicle features such as the Owner’s Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support.

Job Requirements

Must currently live in the state of Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
1+ year of customer service, sales, or technical support (preferably in a fast-paced contact center). Good tenure, demonstrated career progression, and prior remote work experience are strong plus.
Genuine passion for helping others, with proven experience in customer-facing or support roles.
Comfortable using Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.
Thrive in a professional virtual contact center environment, collaborating effectively with peers and leaders remotely on the phone, through email or chat, and on Zoom.
Availability for all shifts - days, evenings, or nights, and on weekends & holidays, or other peak call times as needed to support our customers.
Must pass a criminal background screening.
To work with us, you will need to provide your own gear. This includes a quiet workspace free from distractions. A compatible personal desktop or laptop computer, wired high-speed internet, a webcam, an active cell phone, and a wired headset are all required.