• Contribute 40 hours per week during our business hours, Monday through Friday • Provide amazing email and phone support to Handshake customers via internal ticketing systems • Resolving questions, bugs, feedback, and general inquiries • Attending team meetings (1-3 per week) • Completing administrative tasks (emails, checking daily announcements, training, etc.) • Use app demo environments, troubleshooting tools, help center, team communication channels, and internal documentation systems to find the quality answer for a wide range of users • Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience • Be both a support specialist and an experienced consultant for users of the Handshake platform