Helpware

Amazing Customer Experiences. Together.

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

30 days ago

Salary

$16 / hour

High School1 yr expExperience acceptedEnglish

Job Description

• Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers • Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries • Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support • Guide patients/healthcare providers through basic issue resolution procedures • Collaborate with colleagues and management to share insights • Track patient/healthcare provider interactions for first-call resolution • Communicate technical information clearly and professionally to non-technical users

Job Requirements

  • High school diploma or equivalent
  • 1+ year of customer service experience in a fast-paced environment
  • Healthcare experience is not required but is considered a plus
  • Startup experience is a plus

Benefits

  • Employee benefits (Healthcare, Paid Time Off, & 401K)
  • Meditation app
  • Referral program
  • Paid training
  • Work from home
  • Computer equipment
  • Great culture
  • Growth opportunities

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