• Handle inbound calls regarding suspected fraud traffic, identify theft and credits • Create cases for customers and update order information related to fraud • Work on alarming cases from various fraud queues • Make outgoing calls to follow-up on fraud orders and secure equipment • Review traffic patterns and orders for fraudulent activity • Analyze network traffic and orders to assess risk and mitigate fraud • Operate in a fast-paced environment requiring timely data analysis and decision making • Utilize system tools to close cases and prevent fraud loss • Manage multiple systems and fraud queues simultaneously • Manage high-volume workload to effectively mitigate fraud