• Assist customers with itinerary changes, cancellations, and rebooking for flights, hotels, car rentals, and activities. • Utilize Sabre or other GDS tools to research and manage flight and travel bookings efficiently. • Take full ownership of customer issues—ensuring thorough follow-up until a resolution is achieved. • Provide clear, accurate information about fare rules, hotel and rental policies, and change or cancellation fees. • Deliver prompt, empathetic, and solution-oriented support via phone, email, or chat. • Resolve complex travel issues by thinking critically and proactively identifying alternatives or next steps. • Maintain accurate records of customer interactions and booking updates. • Collaborate with airline, hotel, and other travel partners to advocate for and resolve customer concerns. • Hold yourself accountable for providing timely, effective service and delivering a positive customer experience. • Stay informed on industry updates, travel restrictions, and OTA procedures.